For 20+ years, many businesses have enjoyed the cost savings, operational efficiencies and process quality improvements that shared services centres (SSCs) were designed to deliver — but not to the fullest extent.
Today, competition has become more intense, cost control more important, and process efficiency pivotal. Financial leaders with SSC ambitions must consider strategies that go beyond immediate gains to pave the way for continual improvements as the SSC model matures. Otherwise, goals are unfulfilled and money is left on the table.
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