Problem solvers. Multitaskers. Unsung heroes. Customer Service Representatives (CSRs) are a lot of things to a lot of people. But as much as they do to keep a business running smoothly, there’s one role they should never be asked to fill: the office paper pusher.
Why? Printing orders, entering data and tracking down documents doesn’t serve anyone well. In fact, the more time CSRs spend on manual tasks, the less time they have for the task at hand — customer service.
Here’s a solution: automated order processing. It helps. A lot. You'll see what we mean...
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