While always central to business operations, the role of the Chief Information Officer (CIO) has often had an image problem. But this has now changed: The sweeping digital transformation in the corporate world has brought CIOs out of the shadows. COVID-19 has further accelerated this phenomenon.
The role of the CIO has been an essential one for a long time. But have they become better understood and acknowledged? Undoubtedly. Not only do they finally occupy the fitting position of digital strategist and coordinator that they merit, but they are now clearly recognised as such.
This evolution inevitably impacts the CIOs and their teams. No longer confined to the roles of technical experts and enforcers of IT practices, they have instead become the crafts-persons for the transformation affecting every business unit in a company. Accelerated automation of the Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes are at the heart of these transformative challenges. Paperless solutions enable the automation of all supplier and customer cycles, which in turn improve overall company performance by reducing processing times, improving cost control and achieving full traceability.
Apart from these technical solutions, other essential contingencies need addressing: security,
change management and the continuous optimisation of the information system. There are lots of demands placed on the CIO.