Robotic Process Automation (RPA) is a technology that enables companies to configure software, or “bots”, to capture and interpret information for processing a transaction, manipulating data, triggering responses and interacting with portals to retrieve or upload documents. This communication path with other digital systems is needed when there is no API available for internal systems such as the ERP. In effect, RPA mimics human interactions to perform well-defined business functions.
However, for those considering the larger digital transformation picture, RPA is only a piece of the puzzle.
In this eBook are five examples from day-to-day order-to-cash (O2C) and procure-to-pay (P2P) processing adventures that showcase how artificial intelligence (AI) is the ideal complement to RPA.