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Combining RPA & AI for Business Success

Executive Insight by Jean-Jacques Bérard, Executive Vice President, Research & Development, Esker

Alan Turing. Stephen Hawking. Bill Gates. Elon Musk. All these great minds of the computing world warned against the dangers of Artificial Intelligence (AI), and they have a point. The implications of any new technology need to be considered carefully — especially ones that, according to Stephen Hawking, could make humanity extinct.

In addition to envisioning new ways to make it truly useful, societal pressures that come with any new technological advancement must be addressed. Apart from the sci-fi scenario that evil robots will take over the Earth, the biggest fear that people express about AI and its related technologies is that their jobs will be replaced by it. This is not totally unfounded, as a 2019 McKinsey Global Institute Report estimates that that “about half of all the activities people are paid to do in the world’s workforce could potentially be automated by adapting currently demonstrated technologies.” Yet, focusing on whether AI will replace certain human-performed activities rather than entire occupations would be a preferred approach to considering the implications.

Leveraging automation that includes AI allows for a better quality and understanding of the data and an acceleration of work processes, all packaged into flexible, scalable solutions that can increase savings and productivity. This is the reason why this fast-evolving yet increasingly accessible technology is quickly gaining traction in business process applications.