Customer Service Workbook

How Machine Learning Solution Drive Order Management Excellence

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What’s in the eBook?

Designed to address the concerns of customer service leaders, read this workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to:


Process orders quicker with fewer errors

Carry out customer engagement strategies

​​​​​​Manage order volumes at current staffing level

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About Esker

Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their procure-to-pay (P2P) and order-to-cash (O2C) cycles.

Used by more than 6,000 companies worldwide, Esker’s solutions incorporate artificial intelligence (AI) technology to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally. Founded in 1985, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. For more information on Esker and its solutions, visit www.esker.com.sg. Follow Esker on LinkedIn @EskerAsia and join the conversation on the Esker blog at blog.esker.com.sg